Build a Knowledge Base Your Team Will Actually Use
A ten-lesson written course on getting what your team knows out of people's heads and into a place the business owns. Pick Google Workspace or Microsoft 365 and the course follows it.
10 lessons · about 65 minutes of reading · 90 days' access, free
First: which toolset does your team run on?
Six of the ten lessons are the same either way. Four are not: where the files live, who owns them, how you build the front door, and which assistant answers questions. Pick one and the course follows it. You can switch later.
What's in it
- 2Put it where the business owns it, not a personGoogle WorkspaceEmail to unlock2Put it where the business owns it, not a personMicrosoft 365Email to unlock
- 3Permissions and your BAA, before you turn on AIEmail to unlock
- 4Organize by department, not by document typeEmail to unlock
- 5Build the front doorGoogle WorkspaceEmail to unlock5Build the front doorMicrosoft 365Email to unlock
- 6Let people ask instead of huntGoogle WorkspaceEmail to unlock6Let people ask instead of huntMicrosoft 365Email to unlock
- 7Find the gapsEmail to unlock
- 8Fill document gapsEmail to unlock
- 9Fill record gaps with a formGoogle WorkspaceEmail to unlock9Fill record gaps with a formMicrosoft 365Email to unlock
- 10The loop, and your checklistEmail to unlock
Get the whole course
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